{"id":13963,"date":"2023-06-13T18:55:05","date_gmt":"2023-06-13T18:55:05","guid":{"rendered":"https:\/\/ntsolutions.pt\/?page_id=13963"},"modified":"2023-06-13T18:57:59","modified_gmt":"2023-06-13T18:57:59","slug":"resolucao-litigio","status":"publish","type":"page","link":"https:\/\/ntsolutions.pt\/index.php\/resolucao-litigio\/","title":{"rendered":"Resolu\u00e7\u00e3o de Litigio"},"content":{"rendered":"\t\t
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Caro cliente,<\/p>

\u00a0<\/p>

A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito, NUNO TAVARES - SOLU\u00c7\u00d5ES E TECNOLOGIA UNIPESSOAL, LDA., disponibiliza toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo, (\u00abentidade de resolu\u00e7\u00e3o de lit\u00edgios\u00bb) que o ajudar\u00e1 a resolver o lit\u00edgio em quest\u00e3o.<\/p>

\u00a0<\/p>

Assim, se ficou insatisfeito com a aquisi\u00e7\u00e3o de um bem ou servi\u00e7o no nosso site, ou com a solu\u00e7\u00e3o por n\u00f3s apresentada para resolver a situa\u00e7\u00e3o, pode aceder a este site oficial\u00a0https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show<\/a>\u00a0e exp\u00f4r a sua contesta\u00e7\u00e3o.<\/p>

\u00a0<\/p>

O que \u00e9 a resolu\u00e7\u00e3o alternativa de lit\u00edgios?<\/p>

\u00a0<\/p>

A resolu\u00e7\u00e3o alternativa de ligitios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor de recorrer e entidades oficiais que os ajudem na resolu\u00e7\u00e3o, ou orienta\u00e7\u00e3o de algum conflito, antes de abrirem processos litigiosos nos Tribunais.<\/p>

\u00a0<\/p>

Regra geral, o procedimento \u00e9 o seguinte: o cliente pede a um terceiro imparcial que intervenha como intermedi\u00e1rio entre si e o comerciante que \u00e9 o alvo da sua reclama\u00e7\u00e3o. O intermedi\u00e1rio pode sugerir uma solu\u00e7\u00e3o para a sua reclama\u00e7\u00e3o, impor uma solu\u00e7\u00e3o a ambas as partes ou reunir as partes para encontrar uma solu\u00e7\u00e3o.<\/p>

\u00a0<\/p>

Talvez conhe\u00e7a o conceito de resolu\u00e7\u00e3o alternativa de lit\u00edgios por outro nome: 'media\u00e7\u00e3o', 'concilia\u00e7\u00e3o', 'arbitragem' ou 'comiss\u00e3o competente no \u00e2mbito dos lit\u00edgios de consumo'. A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9, por norma, menos dispendiosa, menos formal e mais r\u00e1pida do que a via judicial.<\/p>

\u00a0<\/p>

NUNO TAVARES - SOLU\u00c7\u00d5ES E TECNOLOGIA UNIPESSOAL, LDA.<\/span> disponibiliza sites de algumas dessas entidades que poder\u00e3o ajud\u00e1-lo a apresentar os seus argumentos:<\/p>

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CICAP - Tribunal Arbitral de Consumo<\/strong>
http:\/\/www.cicap.pt<\/a><\/p>

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CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong>
http:\/\/www.arbitragemdeconsumo.org\/<\/a><\/p>

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Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong>
http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p>

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Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/strong>
http:\/\/www.triave.pt\/<\/a><\/p>

\u00a0<\/p>

CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/strong>
http:\/\/www.ciab.pt\/pt\/<\/a><\/p>

\u00a0<\/p>

CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/strong>
https:\/\/www.cimpas.pt\/<\/a><\/p>

\u00a0<\/p>

Para mais informa\u00e7\u00f5es visite tamb\u00e9m por favor o Portal do Consumidor<\/strong>
http:\/\/www.consumidor.pt<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Caro cliente, \u00a0 A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-13963","page","type-page","status-publish","hentry"],"yoast_head":"\nResolu\u00e7\u00e3o de Litigio - NT Solu\u00e7\u00f5es e Tecnologia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ntsolutions.pt\/index.php\/resolucao-litigio\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o de Litigio - 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